{"id":29945,"date":"2025-02-04T12:54:08","date_gmt":"2025-02-04T11:54:08","guid":{"rendered":"https:\/\/betreibung.operate.ch\/?page_id=29945"},"modified":"2025-12-26T15:08:38","modified_gmt":"2025-12-26T14:08:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/betreibung.operate.ch\/en\/betreibungs-know-how\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8220;1&#8243; _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_row column_structure=&#8220;2_3,1_3&#8243; _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;2_3&#8243; _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_heading title=&#8220;Hilfe: Antworten auf h\u00e4ufige Fragen&#8220; _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; sticky_enabled=&#8220;0&#8243;][\/et_pb_heading][\/et_pb_column][et_pb_column type=&#8220;1_3&#8243; _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8220;1&#8243; _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; custom_padding=&#8220;3px|||||&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_row _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_code _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; hover_enabled=&#8220;0&#8243; custom_css_free_form=&#8220;     .accordion {||            width: 100%;||            overflow: hidden;||        }||||        .accordion input {||            display: none;||        }||||        .accordion label {||            display: flex;||            justify-content: space-between;||            align-items: center;||            color: #A55050;||            padding: 12px;||        }||||        .accordion .content {||            max-height: 0;||            overflow: hidden;||            padding: 0 12px;||            color: #444444;||            transition: max-height 0.3s ease-in-out, padding 0.3s ease-in-out;||        }||||        .accordion input:checked + label + .content {||            max-height: 400px;||            padding: 12px;||        }||||        \/* Icon-Styling *\/||        .accordion label::after {||            content: %22+%22;||            font-size: 36px;||            transition: transform 0.3s ease;||        }||||        .accordion input:checked + label::after {||            content: %22\u2212%22;||            transform: rotate(180deg);||        }&#8220; global_colors_info=&#8220;{}&#8220; sticky_enabled=&#8220;0&#8243;]<\/p>\n<div class=\"accordion\"><!-- [et_pb_line_break_holder] -->  <input type=\"checkbox\" id=\"section1\"><!-- [et_pb_line_break_holder] -->  <label for=\"section1\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2><!-- [et_pb_line_break_holder] -->      Why does the debt collection extract cost more here than at the office?<!-- [et_pb_line_break_holder] -->    <\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <\/label><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"content\"><!-- [et_pb_line_break_holder] -->    <pee>If you order from the office, you will only receive an original paper statement. This will be sent to you by post. The ordering process usually takes several days.<\/pee><pee>With Betreibungsschalter-Plus, you order online and receive the statement electronically, usually within one working day or even on the same day. You complete the entire process online and then have access to the original at any time. In addition, the debt collection extract has an electronic seal (Swiss Trust Chain from Swisscom\/Post) and can be checked online by a third party at any time.<\/pee><pee>Our price is made up as follows:<!\u2013- [et_pb_br_holder] -\u2013> CHF 18.00 Official fee<!\u2013- [et_pb_br_holder] -\u2013> CHF 2.00 credit card and processing fee<!\u2013- [et_pb_br_holder] -\u2013> CHF 8.00 Unlimited coded access and verification system, whereby each PDF and print copy corresponds to an original.<\/pee><pee><strong>CHF 28.00 Total<\/strong><!\u2013- [et_pb_br_holder] -\u2013> \u00a0<\/pee><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <input type=\"checkbox\" id=\"section2\"><!-- [et_pb_line_break_holder] -->  <label for=\"section2\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2><!-- [et_pb_line_break_holder] -->      When will I receive the extract?<!-- [et_pb_line_break_holder] -->    <\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <\/label><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"content\"><!-- [et_pb_line_break_holder] -->    <pee><!-- [et_pb_line_break_holder] -->      The delivery time of a statement depends on the respective office. In our experience, the offices deliver the extract within 24 hours in over 92 per cent of cases. We will forward the extract to you immediately. We are currently working on being able to offer you individual, precise predictions on delivery times for each office in the future.<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <input type=\"checkbox\" id=\"section3\"><!-- [et_pb_line_break_holder] -->  <label for=\"section3\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2><!-- [et_pb_line_break_holder] -->      What payment options do I have?<!-- [et_pb_line_break_holder] -->    <\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <\/label><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"content\"><!-- [et_pb_line_break_holder] -->    <pee><!-- [et_pb_line_break_holder] -->Your current payment options are:<\/pee><!-- [et_pb_line_break_holder] -->    <pee><!-- [et_pb_line_break_holder] -->      <\/p>\n<ul><!-- [et_pb_line_break_holder] -->        <\/p>\n<li><!-- [et_pb_line_break_holder] -->Postfinance or Postcard<\/li>\n<p><!-- [et_pb_line_break_holder] -->                <\/p>\n<li><!-- [et_pb_line_break_holder] -->        Visa and Mastercard credit cards<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>TWINT<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/ul>\n<p><!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <input type=\"checkbox\" id=\"section4\"><!-- [et_pb_line_break_holder] -->  <label for=\"section4\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2><!-- [et_pb_line_break_holder] -->      Where can I find my debt collection extract?<!-- [et_pb_line_break_holder] -->    <\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <\/label><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"content\"><!-- [et_pb_line_break_holder] -->    <pee>The easiest way by far is to contact our bot. After simple authentication, it will provide you with the debt collection extract directly for download.<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <input type=\"checkbox\" id=\"section5\"><!-- [et_pb_line_break_holder] -->  <label for=\"section5\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2><!-- [et_pb_line_break_holder] -->      I cannot upload my ID or signature when placing my order. How can I finalise my order?<!-- [et_pb_line_break_holder] -->    <\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <\/label><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"content\"><!-- [et_pb_line_break_holder] -->    <pee><!-- [et_pb_line_break_holder] -->Send us your signature (sign on white paper and take a photo) and a copy of your ID card as an attachment to info@collecta.ch, then we can complete and execute the order for you.<\/pee><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <input type=\"checkbox\" id=\"section6\"><!-- [et_pb_line_break_holder] -->  <label for=\"section6\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2><!-- [et_pb_line_break_holder] -->      Why do I have to sign the eSchKG declaration?<!-- [et_pb_line_break_holder] -->    <\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <\/label><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"content\"><!-- [et_pb_line_break_holder] -->    <pee>The eSchKG declaration is required by the debt collection offices if you do not have a Sedex number. With the declaration, you give your consent for Collecta AG to transmit and receive data electronically to and from the debt collection office in your name via eSchKG (federal standard for the exchange of electronic debt collection data). You only need to sign the declaration when you place your first order. <\/pee><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <input type=\"checkbox\" id=\"section7\"><!-- [et_pb_line_break_holder] -->  <label for=\"section7\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2><!-- [et_pb_line_break_holder] -->      How is the eBetreibung transmitted to the office?<!-- [et_pb_line_break_holder] -->    <\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <\/label><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"content\"><!-- [et_pb_line_break_holder] -->    <pee>As soon as you send us your declaration, the eBetreibung is transmitted electronically to the debt enforcement office. The entire debt enforcement process is then handled electronically with the debt enforcement office. The system monitors the deadlines. If further steps are necessary, the system will show you the case in the corresponding section.<\/pee><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <input type=\"checkbox\" id=\"section8\"><!-- [et_pb_line_break_holder] -->  <label for=\"section8\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2><!-- [et_pb_line_break_holder] -->      Do you have any further questions?<!-- [et_pb_line_break_holder] -->    <\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <\/label><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"content\"><!-- [et_pb_line_break_holder] -->    <pee>Contact us by e-mail: <a href=\"mailto:betreibungsschalter-plus@collecta.ch\"><\/a>betreibungsschalter-plus@collecta.ch<\/pee><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":29932,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-29945","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/betreibung.operate.ch\/en\/wp-json\/wp\/v2\/pages\/29945","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/betreibung.operate.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/betreibung.operate.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/betreibung.operate.ch\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/betreibung.operate.ch\/en\/wp-json\/wp\/v2\/comments?post=29945"}],"version-history":[{"count":4,"href":"https:\/\/betreibung.operate.ch\/en\/wp-json\/wp\/v2\/pages\/29945\/revisions"}],"predecessor-version":[{"id":49115,"href":"https:\/\/betreibung.operate.ch\/en\/wp-json\/wp\/v2\/pages\/29945\/revisions\/49115"}],"up":[{"embeddable":true,"href":"https:\/\/betreibung.operate.ch\/en\/wp-json\/wp\/v2\/pages\/29932"}],"wp:attachment":[{"href":"https:\/\/betreibung.operate.ch\/en\/wp-json\/wp\/v2\/media?parent=29945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}